1. How do I place an order?

To place an order, simply browse through our collection, select the items you want, choose your size and quantity, and click "Add to Cart." Once you're ready, go to your cart and click "Checkout." Follow the instructions to complete your order.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • Mobile Payments

  • PayPal (if available in your region)

3. Can I cancel or modify my order?

Once your order has been placed, we aim to process it quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately at info@ziwacollection.com. We will try our best to accommodate your request before the order is shipped.

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and the link to track your shipment. You can track your order directly through the courier's website.

5. Do you offer international shipping?

Yes, we offer international shipping. Delivery times and shipping charges vary depending on the destination. You will see the total shipping cost before you complete your order.

6. How do I know if an item is available in my size?

Each product page shows a size chart to help you choose the correct size. If your size is not available, feel free to contact us at info@ziwacollection.com, and we can notify you when the item is back in stock.

7. What should I do if I receive a damaged item?

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. You can send an email to info@ziwacollection.com with photos of the damaged item, and we will assist you in processing a return or exchange.

8. What is your return/exchange policy?

We offer returns and exchanges within a certain period after receiving your order. Please refer to our Exchange/Refund Policy for full details on how to initiate a return or exchange.

9. How do I contact customer service?

You can reach us by email at info@ziwacollection.com. We aim to respond to all inquiries within 24 hours on business days.

10. Are your products of high quality?

Yes! At Ziwa Collection, we are committed to providing high-quality products. We carefully select each item to ensure it meets our high standards for quality, style, and durability.